Terms of service

GlowRiot – Terms and Conditions

1. Introduction
These Terms and Conditions govern your use of the GlowRiot website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

2. About Us
GlowRiot is an online retail business based in the United Kingdom.
For customer support, please contact:
Email: [insert email]
Business Address: [insert registered/business address]

3. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

4. Products
We sell products sourced from third-party suppliers, which may be located outside the UK.

  • Product images are for illustration purposes only
  • Actual products and packaging may vary
  • We reserve the right to modify or discontinue products at any time

5. Orders and Acceptance

  • All orders are subject to availability and acceptance
  • You will receive an order confirmation email after purchase
  • We reserve the right to cancel or refuse any order (including suspected fraud or pricing errors)

6. Pricing and Payment

  • All prices are listed in GBP (£) unless otherwise stated
  • Prices may change at any time without notice
  • Payment must be made in full at checkout
  • Your bank or payment provider may charge additional fees (e.g. foreign transaction fees)

7. Processing and Shipping

  • Orders are typically processed within [1–5] business days
  • Products may be shipped from international warehouses
  • Estimated delivery times are [7–21] business days unless otherwise stated

Important:

  • Orders may arrive in separate packages
  • Delivery times are estimates, not guarantees

8. Delivery Responsibility
GlowRiot is responsible for ensuring your order is delivered to you.
If your item is lost or not delivered within a reasonable timeframe, please contact us and we will investigate and resolve the issue.

9. Customs, Duties, and Taxes

  • International shipments may be subject to customs duties or import taxes
  • These charges are the responsibility of the customer unless stated otherwise
  • We are not responsible for delays caused by customs

10. Right to Cancel (Cooling-Off Period)
Under UK law, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

To exercise this right:

  • You must notify us within 14 days of receiving your order
  • Items must be returned within 14 days of cancellation
  • Items must be unused and in resellable condition

Refunds will be processed within 14 days of receiving returned goods.

Exceptions:
Certain items may not be eligible for return (e.g. hygiene products, personalised items), unless faulty.

11. Returns and Refunds
In addition to your legal rights:

  • You must contact us before returning any item
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
  • Original shipping costs are non-refundable unless required by law

We reserve the right to refuse returns that do not meet these conditions.

12. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to goods that are as described, of satisfactory quality, and fit for purpose.

If you receive a faulty or incorrect item:

  • Contact us within 30 days with evidence (e.g. photos)
  • We will offer a repair, replacement, or full refund where applicable

13. Order Cancellations

  • Orders may be cancelled before they are processed
  • Once an order has been processed or shipped, it cannot be cancelled but may be returned under our returns policy

14. Chargebacks and Fraud Prevention
We reserve the right to investigate and dispute any chargeback claims.
Providing false or misleading information or abusing the chargeback process may result in refusal of future orders and legal action where appropriate.

15. Use of Website
You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality
  • Attempt unauthorised access to systems or data

16. Intellectual Property
All content on this website, including text, images, branding, and logos, is owned by or licensed to GlowRiot and may not be used without permission.

17. Third-Party Suppliers
We work with third-party suppliers to fulfil orders. While we carefully select our partners, we remain responsible for delivering your order and handling customer service.

18. Limitation of Liability
Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

To the fullest extent permitted by law, GlowRiot shall not be liable for any indirect or consequential losses.

19. Force Majeure
We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or disruptions in global shipping networks.

20. Privacy
Your personal data is handled in accordance with our Privacy Policy.

21. Changes to Terms
We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

22. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.