Refund policy

GlowRiot – Refund & Returns Policy

1. Overview
At GlowRiot, we strive to provide a reliable and customer-friendly shopping experience worldwide. This policy outlines your rights and our approach to returns, refunds, and replacements for all orders.

2. Our Responsibility
GlowRiot is the seller of all products listed on our website. While items may be shipped from international suppliers, we remain responsible for:

  • Ensuring delivery of your order
  • Resolving any issues
  • Providing refunds or replacements where appropriate

3. Order Cancellations

  • Orders may be cancelled within 12 hours of purchase
  • After this period, orders may already be processed and cannot be cancelled
  • Once shipped, orders must follow the returns process

4. Delivery & Shipping Timeframes

  • Estimated delivery times: 7–21 business days
  • Delivery may take longer during peak periods or due to customs or courier delays

If your order has not arrived within 30 days:

  • Contact us for investigation
  • If confirmed lost, we will issue a replacement or full refund

5. 14-Day Cooling-Off Period (UK & EU Customers)
If you are based in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your item.

Conditions:

  • You must notify us within 14 days of delivery
  • Items must be unused and in original condition

6. Returns Policy (Global)
We accept returns worldwide under the following conditions:

  • Contact us within 14 days of receiving your item
  • Items must be unused and in resellable condition

Important Notice:
Due to international fulfilment:

  • Return shipping costs may be significant and are the responsibility of the customer (unless the item is faulty)
  • In many cases, we may offer a refund or replacement without requiring the item to be returned

We reserve the right to determine the most appropriate resolution.

7. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect:

  • Contact us within 30 days
  • Provide photo/video evidence

We will provide at no cost:

  • Replacement
  • Full refund
  • Partial refund where appropriate

8. Refunds Without Return
To improve customer experience and reduce unnecessary costs:

  • Low-value items may not need to be returned
  • Faulty or damaged items will not require return
  • You may be asked to dispose of or keep the item

9. Non-Returnable Items
Unless faulty, the following cannot be returned:

  • Personal care or hygiene products
  • Opened or used items
  • Custom or personalised goods

10. Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 3–10 business days after approval

Shipping fees:

  • Original shipping costs are non-refundable unless required by law

11. Customs, Duties & Taxes

  • Orders may be shipped internationally
  • Import duties or taxes may apply depending on your country
  • These charges are the customer’s responsibility unless otherwise stated

12. Incorrect Address & Failed Delivery

  • Customers must provide accurate shipping details
  • If an order is returned due to incorrect address or failed delivery:
    • Reshipping may require additional payment
    • Refunds may be reduced to cover incurred costs

13. Chargebacks & Disputes

  • Customers must contact us before initiating a chargeback
  • We reserve the right to dispute claims with evidence
  • Fraudulent or abusive claims may result in refusal of future service

14. Policy Abuse
We reserve the right to refuse refunds or returns in cases of:

  • Repeated excessive claims
  • Suspicious or fraudulent behaviour
  • Abuse of refund policies

15. Contact
Email: [insert email]
We aim to respond within 24–48 hours.